How to delete your Neia account and your data

In the app

1. Open Neia and sign in to your account.
2. Go to Profile › Settings › Data.
3. Under «Delete account», type DELETE and your current password, then confirm.

Deletion starts straight away. If anything fails, the app tells you and you can try again.

Without the app

Send an email to neia.app.suporte@proton.me from your Neia account's email address, with the subject «Delete account». You don't need to explain why or send anything else.

• To protect your account, we only delete the account of the address the request comes from. If needed, we'll ask you to confirm by replying to the email.
• We delete the account without undue delay and, as a rule, within one month, and confirm it to you by email.
• Don't send health data, passwords or codes by email.

What is deleted

Your sign-in account and all the data Neia keeps about you: your profile, your cycle, symptom and wellbeing entries, your conversations with Neia AI and the replies you reported, your consents, your export requests and files, and your app usage data.

What remains

The email with your request stays in the support inbox only for as long as needed to answer it and meet applicable obligations. Backups follow the provider's technical cycle and are not used to reactivate the account or restore deleted data. The AI provider may still keep, for up to 30 days, the question, the answer and technical data from a conversation, for abuse detection and security.

On your phone: if you delete the account in the app, the local copy of the experience is deleted with it. If you ask by email, the local copy stays on the phone until you sign out of the app or uninstall it. Your profile photo may stay in the app's temporary storage until you uninstall it.

More details in the privacy policy.